Support Services

Genisys “value-add” option

GenService provides third-party maintenance support services as a “value add” option to the Genisys product line, by offering a cost effective alternative to purchasing new. GenService provides an extensive list of support solutions that are uniquely tailored to the needs of our customers to insure that we optimize your hardware investment. We offer problem diagnosis and on site hardware support for products that have reached HP’s end-of-supportability status. Flexible response-time and coverage window options help you address mature product support needs.

Integrated Support Program

GenService will develop a personalized, integrated support program – We recognize that every company has support needs that are unique. That is why we partner closely with our customers, to deliver customized, cost effective support for our customers specific environment.

Which GenService Support Level is right for you?

With increasingly complex environments, uptime and availability become even more important. Understandably, you want the best IT product support available that you can obtain within your budget. GenService will help you evaluate your options with a range of Service Plans that can be customized to suit your individual needs. GenService can help manage cost while providing you with the service your IT infrastructure requires.

Worry Free
1 year parts exchange.

24x7x4 Service
Response within 4 hours of receiving a service call. On Site Technician.

8x5x4 Standard Business Hours
Response within 4 Hours between 8:00am and 5:00pm Monday – Friday (excluding holidays). On Site Technician.

Next Day Onsite
Response between 8:00am and 5:00pm on the following business day after a service call is placed. On Site Technician.

Customized
Tailored to meet your individual needs and hardware specifics.

 

Values

  • Better Service! Better Value!
  • “Fix First” management directive
  • Flexible service offerings to meet customer needs
  • Strong technical team focused on customer service

Industry leading service

  • Privately held
  • Strong financial base
  • Flexible and easy to work with
  • Strong technical team of service professional

Benefits to your business

  • Direct savings when compared to per-incident repair pricing
  • Unrestricted telephone-base support
  • Industry-leading repair performance and quality
  • Committed response times
  • Unmatched performance-to-contract levels

 

 
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